Shock! I looked through tha faq and bounced around all the settings and all i can see is percent data use by device. They keep saying no one else is having the issue I am experiencing. usage still counts for internet apps. You can access this data on Comcast’s website. There are enough complaints here that some sort of date collection mistake is probably possible - or some way for neighbors to hijack the wifi without being visible, but I doubt if it is intentional fraud on Xfinity's part. All of the devices are mine and I’ve run antivirus software network wide. According to Comcast, about 95% of Xfinity Internet customers consume less than 1.2 TB of data per month and that its broadband users’ median monthly data usage in … Including me. I've tried disconnecting devices to no avail. My usage has never been above 300gb a month and without any new devices or a change in internet habits, my data has spiked over the 1tb cap. In my case, Verizon was very helpful in looking at my data usage and determining which apps were draining data. It is now almost up to 2000 with no support or response from Comcast as to what can be causing this spike. Can you offer any insight as to what could possibly cause such a huge spike in our data usage and am I taking the right precautions to prevent further problems? A third option is to use Google Voice, which has a recorder. If you have xFi, do you see any unknown devices, or if you click through the list do you see any unexpected amount of traffic? For now, I changed my modem password, & reset modem. Questions for Patrick Marshall may be sent by email to firstname.lastname@example.org or email@example.com. Block all ICMP ping traffic. I also don't understand what an apartment has to do with a comcast modem. Many are obviously concerned about how this will affect their service, especially with regards to Comcast's "data usage plan" (data cap). Have you followed the suggestion to see if the gateway device shown in your account login is actually the correct one - and that there is only one assigned to you? 2 min read Two security researchers, Karan Saini and Ryan Stevenson, discovered a bug in Comcast’s website used to activate Xfinity routers – the site could return sensitive information on the company’s customers. Even though I physically disconnected the cable (2 days ago), the usage keeps going up. Comcast's web page (Devices) says I've used 200 Gigabytes during that same period. Gaming consoles i.e. set top boxes only consume countable data when you use clearly marked 'internet' apps. I finally reached someone at Samsung who said they had become aware of the issue and were requesting that their engineers develop a native app to provide call recording. Sudden Spike in Data Usage Backstory, I went on a 2.5 hour trip on a vacation... using Apple Maps on the iPhone. We are a family of gamers and binge watchers. In fact, last month, I only used 182 GB. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Im in the "september high data boat" like everyone else here. Can anyone out there provide some answer to this ridiculous usage problem???? The only thing I can think of, is if someone is watching 4K videos, and that would be crazy saying none of us have a 4k TV. At the same time, it’s important for users — and not just journalists — to be able to legally record calls. We do not excced in any of their estimates yet the usage is skyrocketing. If it was after May 2016 you can put a data cap in place to stop you going over your allowance. However I received a notice I used 90% of data available on Thursday. I did receive an email yesterday telling me that they have increased download speeds but not to worry as there is no charge for it. Instead of trying to guess what is using data, find out. How do you know when or if you went on the xfi ? How about we try again? It's ridiculous. Another solution is to use a service like Skype and a free software recorder. You don't need to be a "Comcast expert" To see a clear pattern of abuse. Let’s put it this way. your customer owned gateway like my customer owned gateway does not have that feature. I wish Xfinity ahd a way of showing actual data use. Our viewing habits have not changed and Comcast cannot tell me anything. There’s multiple reports of people all over Twitter, Reddit and here. Also, if you want to make Skype calls to phone numbers without Skype accounts, you’ll pay a small fee. Call *3282# (*DATA#) from your wireless phone. We were not sure what caused the sudden spike… So Comcast/Xfinity has for a while been piggy backing their xfinitywifi service on top of their customers service by configuring their leased routers to broadcast the signal. Now you can see every single packet you generate, and which device it came from. Between Sept 01 and Sept 15, 2019 my usage mysteriously jumped to the limit: 1,024 GB, the Terabyte limit. What about people who do not use windows operating system. Then the following day on Sat. They do not monitor this forum and they refuse to look for it. Technically, I guess that’s not “stealing” data, since we agree to terms when we install an app. I don't have any set top box. The info I see online is has no numbers for each device that I can see. Even if you have the XFINITY Mobile unlimited bandwidth plan for your mobile device, it's still a good idea to know which apps are actually going online when you're not connected to Wi-Fi. the set top boxes use their own modem to run the internet apps (usage counts toward your cap). They have not received any complaints. Thanks. Well, they didn't like my previous post and removed it. I received an alert on 12-16-16 that I had used 90% of my monthly 1 terabyte data allowance --in 1/2 month! I'm in a house, and I am using my own router/modem. I looked online at my data usage and it says I used just over half a gig in a 5 minute span. We do some data transfer, but the 98% of the data use is on the work network (use VMs and system on the work network). According to Google, beginning with Android 9, only apps installed by phone manufacturers can access the audio output for call recording. For the last 3 or 4 billing cycles my bill has been DOUBLE what it normally is because of extra GB charges. it will count 'free' data too that the gateway's CMTS won't count. It shows the correct modem on comcast website. I have unplugged my router and no internet use whatsoever to test things out and it shows i still used 6 gb. Only two PCs a couple of iPhone, couple of iPads, smart thermostat, no streaming. No new devices added and we do not watch TV stream. August spiked to 900+ GB unexpectedly with no change in our behavior. I am worried it will be counted as a courtesy month anyway and am concerned it will happen again. The final step I’ve implemented is to disable my network connection on my desktop at night. I've had a weird sudden spike in my data usage and can't understand what's going on :( I've got an iPhone 5c which I've had since last May, on a plan with 1GB of data included. If you live in California, the telephone number to address "disputes" with the California Public Utilities Commission is 1-800-649-7570. No new devices, no more internet use than normal, and I checked our account to make sure that only known devices were conected. I had this happen too. My wife and I work from home and use VPN. One major downside to this solution — you have to hold your phone to your ear during the entire call, which means you can’t be using your keyboard. It will install a dedicated OS that does the routing/firewall on your spare PC. My numbers have always seemed realistic. I don't know which steps above are the most significant. The most likely wild guess is that some neighbor has guessed your wifi password, but someone here said they completely disconnected their cablemodem and the data still kept counting up. Turn on suggestions. In fact, last month, I only used 182 GB. I also have this issue. We have never used over 450GB in a month (most months it's inbetween 300GB - 400GB). I kept hitting and going over the 1TB cap. This requires a constant internet connection and can use a lot of data depending on how long you play for. The same thing is happening to me. According to some Reddit posts on the official Xfinity subreddit I am not the only one. I, and apparently many customers have done everything you posted and still are experiencing an incremental rise in data usage in homes that have not altered or added devices to their data usage . Spyware running in the background can cause sudden spikes in data usage. Haven't we always been tracked per device? The month of August with 23 people visiting the house was 181. I was sent an alert that I have used 90% of my allotted data this month. There was not any change in my lifestyle or cable useage in September. Turn the wifi off on your router if it's a wifi router. Did this happen to you? It is the only modem listed on the account and the serial number listed matches my modem. Something like a security camera (ring, etc.) Obviously, something has changed but no one can or will provide any information or explanation to this ongoing problem. This isn't on my web browser or anyone else I know. the 21st (24hrs later) we received a second email accusing that we had used up all our data for the month, and that since this was the first time the overages would be waived. Considering that the laptop had been with me only for couple of days and no dodgy websites opened, or programs downloaded, I dont believe this could be … So if Johnny down the road is a hacker and uses 500gb a day he also knows how to make it look like he doesn't and it gets pushed to everyone in his area. That does not tell what kind of data is being used And I do not see a way of see the amount fo data being consumed at a time. If this happens again next month, I will need to rethink keeping the service with Comcast or changing to another service. the usage for 'now' can take up to 24 hours to post. And I would have to check each device. We use Norton anti-virus software from Comcast and subscribe to Malwarebytes, neither of which has found anything lurking in our system. And I uninstalled many of the data-draining apps that I didn’t really need. Xfinity is a brand name of Comcast Cable Communications, LLC used to market consumer cable television, internet, telephone, and wireless services. The downside of this solution is that if you won’t be able to record incoming calls on your smartphone. The modem should track the usage no matter what device. What does that have to do with "Internet only" service or with the poster's data usage? It’s happening to multiple customers all across the US. You can even see source and destination. Did this happen to you? Many folks on the forum are experiencing the same problem. See our breakdown on data usage when streaming. All my devices were checked for viruses and came back clean. And I know even the 3 people in my house do not do that. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have an issue with data spikes for the month of September. In the past months our data usage is around 300 GB on average, which is far from the 1 TB limit. Roku devices, phones/tablets, computers, all kinds of internet of things (cameras for example) use data that is countable. The Xfinity counter keeps increasing by at least 3-4 GB every hour while my Modem/Router says I've only used that much all day. I was notified by Xfinity toward the end of January that we had exceeded our data usage limit of 1 terabyte. On the Web. Thinking that someone may be “stealing” data from our network, I changed its name, hid it from view, and changed the password. for the other folks that are having the same data spike in September, is your 2 year agreement up? Would like to see some sort of evidence that there is in fact a weird influx of this and that I wasn't told a comforting lie to shut me up. In reviewing past data usage on our account, I found that we averaged only about 200 gigabytes over the past several months, but our usage shot up in December to 465 gigabytes and finally topped out in January at 1250 gigabytes. It makes me wonder if they aren't charging me more in data instead of adding a charge to my bill? Our viewing habits did not change. I've had Comcast internet for years and this month I get the 1tb overage email. There are many perks of being an Xfinity Mobile customer. There are 4 devices connected to the internet. I gave up trying to figure it our what was using up so much. I have no idea how to deal with it. Thing is, it's only when I use steam. the new xfi modem has something called MoCA. That does nto tell what kind of data is being used. Anyone else experiencing this? @ComcastAlly I saw on another thread that said we could DM you, but I thought this would be the most helpful for others as well. I guess some areas have xFi available and some don't. To identify data usage on a per-app basis, you get to do the work of comparing and figuring out which is the greediest. Internet is the only service I have through Xfinity. With home internet usage higher than ever due to the COVID-19 pandemic, Comcast is planning to impose a new cap on the amount of data customers … Well, something odd is happening, as my data is skyrocketing with them. I spoke to Comcast/Xfinity 8 times on the phone with separate departments. According to Comcast. As it happens, I had the same thing happen to me recently. A. i had an interesting conversation with the Comcast Customer Support this afternoon. I am also experiencing an odd spike in data usage this month. I reviewed this forum for chats all the way back from 2017 Sept. Something isn't right. Any idea why its happening? The fact that most of our entertainment is online and the fact that games download huge updates is driving the increase in data usage. So I've had Xfinity for a couple of months and things were great. I callled AT&T and the tech support said I had a data spike while I was on WiFi! the home data modem only sees local traffic (ethernet and wireless). I joined at&t in July 2015, still have the same phone (s6 active), same data plan and everything. In response to ekancellor I had a similar problem with mystery data loss ------I found the problem was that I had icloud on my apple turned on so every time I was on the net data was being transferred to Icloud. Extremely frustrating dealing with this issue and the lack of customer service. Last month was 82gb and I am on the lower speed. Within couple of days I started noticing sudden spikes in cpu usage. data is posted usually every few hour update. What the heck is going on? Now, suddenly, we have already used over 12GB for the month of March (and we are only halfway through the month)! I used Maps for the whole time during the … the number one problem found in the forum threads is using a backup service like backblaze and 'it' performs a complete backup of a hard drive to non in-home cloud servers. Nothing new was added to our network. Hi @leodhasach roaming data is data used when abroad, out of the UK, switching that off will make no difference to your data usage in the UK, you need to turn mobile data off to stop using UK data and going over your allowance.. Most months I use maybe 300-600 GB, sometimes much less. If you have it, you get usage tracking per device. Sudden spike of Data usage in one day (~6Gb) cancel. Data usage spikes during the weekends and goes down in the middle of the week. My data usage has gone up 5 times the amount I have ever used in any of the previous months. When did you take out your contract? Now install a free firewall like pfSense or Untangle on an spare desktop PC with two network ports in it. It is the largest provider of cable broadband in the U.S. by coverage area. Around 3-4 months ago, my internet usage suddenly doubled. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. When I open the store, open a workshop page, or go to the community it pops up and dissapears after a couple minutes. Posted October 1st, 2015 by Austin Carney in News. First, you can buy a digital recorder for around $50 and a $13 Olympus telephone pickup microphone. Note: My phone recently upgraded its operating system to Android 9. Is there anyone can kindly help us with it? After about 1/2 hour, I got an alert from AT&T stating I’d used 75% of my data. could also use a lot of data. Since doing these steps collectively my data usage has dropped substantially since around 9AM. We had received an " DMC Alert - Total License usage is near the daily quota" from the license manager and this alert was triggered suddenly at 11:30 pm EST time, though we had enough license capacity to handle data volume of more than 550 GB per day. Sounds like someone tried what I want to do is to go to my basement and do a physical disconnect. How to reduce data usage on iPhone. We have never had this issue before. If it is Microsoft problem, comcast should work with them. I can only guess 4k streaming? I looked at the chart and I see that I have used four times as much data this month as in the last several months. It would seem if they were fudging, they would do it to everyone; my numbers have been below the limit from the beginning. Sudden spike in data usage?!?! I think the intent of the advice was to have you check your account online and make sure that your 'one gateway modem' matches the one that Comcast thinks belongs to you. I wonder if they (or a hackers) are just distributing data movement in their network among all subscribers in a node or something. I've been troubleshooting throughout the day and can't figure it out. While we’re waiting for cellphone manufacturers to develop their own apps, for Android 9 users whose recording apps no longer work there are (less convenient) alternatives. Anyway, I have no solution but just thought I'd share my experience so far. So frustrated with this company. Sign in and check your usage. Called in to customer service. Updated October 22, 2019 I barely ever crack 1 gig of data usage on my phone. I'll second this. Drop the firewall on your cable router so all packets from the ouside get logged on your firewall, instead of being blocked where you can't record them. I fully believe Comcast is fudging the numbers to force people to pay for extra GBs (that they're not really even using). Thank you. Perhaps you'll find your internal network gremlin, or an external one you don't control. At least with the gas company they make things right (my meter went bad and they just didnt charge me for that month) instead comcast just wants to scam you. Most months I use maybe 300-600 GB, sometimes much less. In the first 2 weeks of the month of September I was already over my limit of 1024 and received the email from Comcast. Please help me with this issue! Basically, I bought a laptop 4 weeks ago- Dell Inspiron 15 5000 Series with i5 processor. I'm getting a pop-up that's supposedly from Comcast saying i've used 100% of my internet data plan. With the lack of response from Comcast that may be my only choice if they do not want to look into all the complaints that are being posted and called in on this topic. data is ones and zeros. There were a lot of movies and tablets being used last month which should have caused a higher usage but did not. Comcast seems to not care. Hello, I am having issues with my system, or it might be my SSD, I am unsure hence here I am. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. I explained during that time, I was on WiFi. it ruled out the issue of another device using the MoCA network (like a neighbor) for internet. I've already used 4 times my usual amount of data and it is only the 21 st of the month. Make sure you block remote access on your router. My recommendation is to contact Xfinity support and see if they can do likewise. I finally paid extra for unlimted and now have seen my usae get near or above 2TB! I've been troubleshooting throughout the day and can't figure it out. Connect your new firewall appliance to your cable modem, then connect a different wifi access point to the the 2nd port. We don't have any neighbors leaching our internet. I feel your pain. Keep track of your usage. Q. I have a little mystery I hope you can help me solve. Weird 300% data spike over our average in one day. I understand the concern about having third-party apps having access to phone conversations. For the last 30 days my Glasswire installation has used a total of 190KB. And suddenly my call-recording app, which I use regularly for telephone interviews, no longer worked. Comcast recently imposed WIFI data limits of 1 Terabyte per month (in Illinois). From what I can tell, the LTE deactivation has had the biggest impact. You can use the xfinity account phone app for that or online at https://customer.xfinity.com/#/devices. We went from a maximum of 600Gbs used a month for the past several months to over 1000 this month, and nothing has changed that I can think of, except I did connect an HP printer to the laptop and have been printing more wirelessly. Samsung reportedly sells an S10 model in India that offers call recording, but when I called Samsung tech support and sales staff they were not aware of this. I may just go back to charter and try their TV (or go back to dish) I suppose Ill give them a few weeks to figure this out and then im gone. Is this only people who use windows 10? I'm not sure what you mean by that. Also no xfinity app. And a recently downloaded French-English dictionary was a major culprit. Who knows. They did send a tech out to check for "data leakage" and found nothing. Check all the devices in your home for virus, spyware, and malware. It is so wierd that 2 people can use up over 900 GB in 20 days and most of the time we are not at home! Between Sept 16 and Sept 19th my Netgear traffic meter states I have used 19.63 Gigabytes. The thing is, I haven’t been able to find a phone manufacturer that supports call recording in smartphones sold in the United States. AT&T polls data usage every 3 hours. PlayStation and Xbox have the option to play live, allowing you to play online with other players live around the country and worldwide. I am only an internet customer, so I have no set up box. Re: Unexplained High Data Usage ALL OF A SUDDEN Glasswire itself uses nearly no data, so I don't understand what you mean when you say "it eats a lot of data." They said they wouild contact me in less than 72 hours. on the xfinity my account app (smart phone or tablet) under the internet tab is there only one modem/gateway? In a normal month I don't use more than about 700MB of my data allowance. just curious if anyone else is at the end of their original agreement. According to their calculator, being online and using social media 24 hours a day, playing 24 hours a day of online gaming, streaming music for 24 hours a day, and watching 15 hours a day of HD videos should only just put me at the limit. In fact we have cut back considerably to try to stop the absurd usage amounts that are being recorded. Customers can check their usage on … My monthly uses were 300 -400 GB March - Aug. You plug one end in the recorder and the other goes in your ear where it picks up the sound from your phones speaker. https://www.xfinity.com/support/articles/xfinity-xfi-faqs. I ran an account analysis which showed we used an average of 11GB per month for the past 6 months. Looks like "someone" deleted my post from yesterday? To access it, you’ll first need to visit the Comcast XFINITY My Account page and sign in with your Comcast account details.. Data Usage Spike - Apparently a trend right now? A `` POE '' filter, though sudden spike in data usage xfinity around the country and worldwide network like! 12-16-16 that I can tell, the LTE deactivation has had the same (... I barely ever crack 1 gig of data and I uninstalled many the... 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